My experience was excellent! My order arrived quickly, maybe 3-4 days after my order. Unit arrived in great shape but the banger was broke on arrival. Took a couple pics and sent an email. I received a reply the next day and they had a new banger sent out to me asap. Excellent Customer Service! Gina was the employee who got back to me via rmail and handled my request swiftly. I would highly recommend dopeboo and their great team!